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    Financial Performance

    We achieved a very strong set of financial results in 2023. Operational income grew in line with our strategic goals. It was driven by our Global Leading Markets and the Netherlands, some delivering double-digit growth.

    Business Ethics

    Our purpose to Enhance Society Together guides what we do and how we do it. We are committed to do our business responsibly, acting ethically and with transparency.

    Risk Management

    Our purpose Enhancing Society Together is a cornerstone of our risk management to ensure we achieve lasting positive impact through our activities. Our company strategy Stronger25 also informs our approach.

    Corporate and Operational Risks

    We continually review what is happening in the world around us and take appropriate mitigating measures for risks impacting us.

    Other financial risks

    Our liabilities are defined within each contract. Most of these will fall within our standard conditions for what we consider acceptable risk. If conditions are not met, additional approvals are required.

    Sustainability

    The scale of the sustainability challenges facing society is huge and our aim is always to do more.

    Emission Reduction

    On our way to net-zero Through our mission Enhancing Society Together, we take responsibility for having a positive impact on the world. There is no time to waste to take the necessary actions to reduce climate change.

    Employability

    Our purpose to Enhance Society Together is delivered by our people creating positive impact through our projects and operations. That’s why in 2023 ‘Living our Values’ was placed within our strategy.

    Employee Engagement

    A strong sense of belonging is a key enabler for job satisfaction and helps us retain and grow people within our company. In 2023, our employee engagement score was 80% (2022: 82%).

    Learning and Development

    We have focused on career development as well as supporting the skills and capabilities of managers to retain talented people within our company. We celebrated the graduation of the second and third cohorts in our Future Leaders Programme.

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