Employee Engagement

A strong sense of belonging is a key enabler for job satisfaction and helps us retain and grow people within our company. In 2023, our employee engagement score was 80% (2022: 82%). We are proud of the high score despite the slight decrease from 2022. The 2023 response rate was higher (2023: 79%, 2022: 59%). Our employee engagement score is 2% higher than the high-performing average and 9% higher than the general industry average. 79% of our employees responded to the survey and, of these, 86% would recommend our company as a good place to work, 92% feel proud to work for us and 73% feel motivated to do more than is required.

Sense of belonging was also a key element in our LinkedIn Employer Branding campaign. Here our colleagues created short and personal content showing the world what an exciting place our company is to work. For example, in this LinkedIn post a colleague describes how he combines his work with being a semi-professional marathon ice skater. The campaign had a lot of engagement and resulted in increased website traffic to the careers section and job applications.

Early impressions are important. Our New Joiners Programme, together with ‘Royal Start’ our global onboarding and local onboarding events, all play a role in ensuring people quickly feel welcome and integrated into our company. A survey measures the onboarding experience in the first week and again after one and three months. Events and initiatives take place within all our locations to support strong, friendly teams. In Noida and Mumbai offices in India for example, inclusive sport and health activities were organised and enthusiastically received. Our colleagues around the world participated in the World Cleanup Day embodying our purpose to Enhance Society Together and increase our positive impact on environment and society.