OUR STRATEGY
Throughout an extraordinary year, we have maintained confidence in our strategy, Strong22, with its clear focus on new digital technologies and climate change. Even in the turbulent times experienced in 2020, we have continued to drive forward transformations and investments.
QUALITY MANAGEMENT
As a global organisation, we ensure we deliver products and services to our clients according to standard working practices wherever we are working in the world. This is achieved with our global Integrated Management System.
INTEGRITY HIGHLIGHTS
We have been a partner of the UN Global Compact (UNGC) for more than a decade, supporting the 10 UNGC principles on human rights, labour, environment and anti-corruption which are integrated in our Global Code of Business Principles.
SUSTAINABLE MANAGEMENT
The COVID-19 crisis has shown once again that the world in which we operate changes constantly and unpredictably. Like governments with whom we collaborate, much of our attention in 2020 shifted to the COVID-19 crisis.
FINANCIAL PERFORMANCE 2020
Given COVID-19, we are pleased with our financial performance. The operating margin increased to 4.8% (2019: 4.2%), while the financial results of 2020 show an organic revenue decline of -5.9% (2019: +1.3%).
OUR PEOPLE
We’ve been connecting people for nearly 140 years. Committed to our promise to enhance society together, our 6,000 colleagues focus on delivering added value for clients while addressing the challenges facing societies.
HEALTH & SAFETY
We are committed to the highest standards of health and safety across our operations for staff, visitors and partners. Our vision and policies are part of our Management System.
CYBER SECURITY
Following certification for ISO 27001 in December 2019, we are seeing real benefit from achieving this important milestone. Awareness in our company has risen significantly which is vital in remaining secure against advanced cyber threats.
RISK MANAGEMENT
Every year, management identifies the most important corporate risks for the company. Identification of these risks is done with an assessment where risks are scored on probability and impact (impact on EBITA for the coming three years).
OUTLOOK
The role we play in ensuring the continued functioning of vital areas of society – water, mobility, clean air, electricity and many more – remains as important as ever.