Client satisfaction
Client satisfaction is an important indicator of our performance as a company. We measure this in various ways, including via satisfaction surveys on completion of a project. In the survey, clients provide us with a rating score for Enhancing Society Together. The majority of our clients rates us good or very good on the delivery of our brand promise Enhancing Society Together. This results in an average Enhancing Society Together score of 7.6 on a scale from from 0 to 10.
Year | Enhancing Society Together (EST) Score | # EST question answered |
|---|---|---|
2017 | 7.2 | 541 |
2018 | 7.3 | 827 |
2019 | 7.4 | 881 |
2020 | 7.5 | 661 |
2021 | 7.6 | 701 |
overall | 7.4 | 3750 |
Client Reviews
A selection of the comments that are provided by our clients appears in our Annual Report section Our stakeholders and how we engage. Additional examples appear below:
“Working with Royal HaskoningDHV is like having a partner on your project.”
City Of Parramatta Council (Australia)
“As per its motto 'Enhancing Society Together' Royal HaskoningDHV was found true to its motto especially in the field of water /waste water. The company has a sufficient and competent work force required for supervision and consultancy in the field of water /waste water.”
Stup consultants Pvt Ltd (India)
”With Royal HaskoningDHV you have a partner on board who understands that it is not only about good expertise in the content, but also in line with the culture of your company.”
Lamb Weston Meijer VOF (Netherlands)
“In my experience the advisor of Royal HaskoningDHV is understanding towards change processes, as well as progressive and flexible in driving change.”
Brabant water N.V. (Netherlands)
“Royal HaskoningDHV provided a very capable and competent team who successfully delivered high quality and meaningful results, which were easily interpreted and understood within expected time-frames.”
Bundaberg Sugar LTD. (Australia)
“The contribution made by Royal HaskoningDHV in its role as Independent Engineer to our project has exceeded all expectations to the point that it has become a key player in finding pathways for the project to progress.”
AMWC - Al Manara Water Company Limited (Sudan)
“With the Royal HaskoningDHV team we found a competent partner that guided us through our project with knowledge, competence but also partnership. We would definitely pick Royal HaskoningDHV again for any upcoming project.”
Saitex Fabrics Dong Nai Co. Ltd (Vietnam)
“Presenting the technical information about the design to the stakeholders was excellent. Often the stakeholders are not technically minded and the Royal HaskoningDHV team bridged that gap very well.”
Ho Tram Project Company Ltd. (Vietnam)
“The team from Royal HaskoningDHV has shown considerable personal and corporate commitment in supporting the Sizewell C project. The standard of technical work has been excellent, as has the willingness to 'roll up sleeves', collaborate and solve some complex problems to deliver a solution that balances the needs of the client and numerous stakeholders.”
NNB Generation Company SZC Ltd. (United Kingdom)
“Royal HaskoningDHV have been a pleasure to work with. Compared to other design and engineering companies, they really understand how to meet the travel needs of cyclists and pedestrians with other road users. They bring outstanding experience and technical skills as well as excellence in communication and collaboration.”
Bike safe West Oxfordshire Limited Oxfordshire (United Kingdom)
"Royal HaskoningDHV provides value for money and make sure projects get delivered within allocated time threshold regardless of the magnitude of the challenges encountered during the execution of the project. I am in awe of the professionalism shown by their senior technical staff just to make the project get delivered. They even volunteered to continue working on the project after budget exhaustion and end of the contract duration. This is rare and cannot go unappreciated."
NMBM (Southern Africa)