Key Performance Indicators

Our CSR strategy is based on our promise to Enhance Society Together. Our impact is measured through key performance indicators. These are described together with results for 2021 in our Annual Report Chapter Enhancing Society Together. More detailed discussion of our performance, including reference to projects which support these activities, appears in the Performance chapter.

Key Performance Indicator	Key results 2021
Health and safety
Employee engagement and well-being	Executive Board messages, global online events, local initiatives
Employee engagement and well-being	Employee resilience pulse checks
Integration and continuous improvement of our Integrated Management System	Continued our ISO 45001:2018 certification for our Occupational Health and Safety Management System
Zero fatalities	Zero fatalities
Lost Time Injury Frequency (LTIF) < 0.13	LTIF = 0.05
Health and safety behaviour	Nearly all employees followed an e-learning to boost Occupational Health & Safety awareness
Quality and sustainability in our products and services
Integration of our Global Integrated Management System	Our digital engineering processes received BIM/ISO 19650 certification
Integration of our Global Integrated Management System	Existing certificates were audited and continued
Sustainability in our work	Online training sessions on sustainability during our global Learning Weeks
	Appointment Leading Professional Enhancing Society Together
	Renewal of our EcoVadis Sustainability Rating Gold
Use of our 4 Questions including explanation in 85% of our lite and full projects	4 Questions actively used in 85.7% of our lite and full projects (excl. basic projects)
Integrity and ethical performance
Zero tolerance for bribery and corruption	Close to 100% of our employees followed an e-learning about our commitment to zero tolerance for bribery and corruption
Integration of our Compliance Integrity Management System	130 issues and concerns were registered of which 11 were high-risk compliance issues. Mitigating measures were taken.
Integration of our Compliance Integrity Management System	Existing certificates were audited and continued
Economic / financial performance
Revenue growth and EBITA recurring	See Key Figures
Employability
Developing digital capabilities across our organisation	Digital Academy in place with learning options to strengthen skills in digital ways of working
Embed culture of innovation	Online platform, the Innovation Hub, in place to share ideas, contribute to ideas, explore innovations currently in development, share best practices and connect with like-minded colleagues
Modern employment relationships and employment conditions	Regular pulse checks, good consultation with Dutch Works Council
Modern employment relationships and employment conditions	Work From Home Agreements in the Netherlands and the United Kingdom
Equal opportunities	Global online Speak Up Awareness Day
Equal opportunities	Launch Future Leaders Journey
Emission reduction
Carbon footprint (yearly reduction in % per employee compared to 2019):	We committed to our own operations being net zero for greenhouse gas emissions by 2030
office buildings -10%	Carbon footprint for offices reduced by 31.8%
business travel excl. flights -10%	Carbon footprint for business travel (excl. flying) reduced by 36.9%
business travel by air -10%	Carbon footprint for flying reduced by 78.6%
Security & privacy
Continuous improvement of our Information Security Management System	Implemented an Information Security Management System
	Maintained full certification to ISO/IEC 27001
Protect information globally from evolving threats	We adopted zero trust security principles. We only work with suppliers that have a robust level of security in place. We follow the advice of the Dutch National Cyber Security Centre.