Feedback from our client survey and its impact on our plans
There are various ways through which we gather feedback from our clients. The most extensive feedback is gathered via 1) client engagement survey that is done once a year and 2) client feedback that is obtained after a project is finished, throughout the year. The client engagement survey was conducted by independent external research agency Kantar in 2019 among nearly 1,000 clients. Our (project) client satisfaction survey focuses on our performance as a company in projects.