The need for solutions that address the complex challenges faced in densely concentrated in urban environments is more important than ever. In this, Royal HaskoningDHV has an important role to play. We design, safeguard and maintain assets that form the backbone of society – from buildings and infrastructure to energy and water supplies, industrial sites and transport systems. In 2020, Covid-19 indicated just how important business continuity is for areas including food delivery chains, pharmaceutical activities, hospitals and so many others in the face of extreme disruption. The pandemic is just one example; climate change, urbanisation and technological advances are others. Finding solutions requires a shift in the way we think, work and collaborate. Issues can no longer be addressed in isolation and there needs to be a change in the mindset from response and protection to resilience.