Client satisfaction in projects
The average overall client satisfaction score during 2020 based on responses to questionnaires at the completion of projects was 8.4 (8.2 in 2019) on a scale from 1-10 and based on a response rate of 56.4%.
Comments from satisfied clients include:
Procter & Gamble, modelling and simulation study validating major brownfield factory and warehouse expansion (Asia-Pacific): “We are very impressed with what you have done in the study. And I really like working with you all. What you have delivered for us is helping us out a lot here. Big thanks to you and the team again!"
Urban Logistics Hubs (United Kingdom): “The team assembled by Royal HaskoningDHV have proven themselves as individuals and as a cohesive unit to provide a first class service.”
Southern Water, Environmental Impact Assessment Framework (United Kingdom): “The support and value that we get from the RHDHV team is second to none. I would strongly recommend them to anyone.”
AEC Group, market review, (Australia): “Royal HaskoningDHV has yet again exceeded expectations in the delivery of an exceptionally well founded and informed report. Their depth and breadth of knowledge and ability to access the right team member for insightful advice is unmatched.”
Poyry Energy Ltd, upgrade study (Thailand): “I have worked with Royal HaskoningDHV for over 10 years and have never been disappointed. Outstanding professionalism and performance.”
EDF Ingeum, Eurotunnel sea water cooling system consenting (United Kingdom): “Royal HaskoningDHV is a valuable and reliable partner on our project. The team is very proactive, maintains a good communication, and achieves high-quality results.”
LMI Holdings Limited, Volta Lake Transport Studies (Ghana): “Royal HaskoningDHV has been our most valued expert partner in developing our most ambitious group project to date."
Mobi Ventures, MobiClaw Emergency Response App (South Africa): “Choosing Royal HaskoningDHV as our technical partner was the best decision we made. Three years down the track and they continue to excel in every aspect.”
Kentalis Education Foundation, Cluster2Campus (Netherlands): “You are simply a good and multidisciplinary agency, with state-of-the-art consultation and workshop tools. You also work really well together and with the customer and deliver results.”
North Ayrshire Council, Millport coastal flood protection design development (United Kingdom): “Royal HaskoningDHV is a great company to work with. They're not just professional and able to deliver the complex technical solutions, but their staff have great attention to detail, are truly dedicated and friendly people.”