Our main key performance indicators (KPIs)
Material topic | Key Performance Indicator | Key results | Report section (for more information) |
Health and safety | Integration and continuous improvement of our QHSE Management System (incl. alignment with international standards) | Further aligned with international BIM standards + ISO certifications (valid until September 2022) | |
Board messages Covid-19 pandemic | |||
Employee resilience pulse check | |||
Fatalities (target 0) + Lost Time Injury (target 0.18) Frequency (LTIF) | 0 fatalities | ||
Lost time injury frequency (LTIF) in | |||
2020: 0.03 is below target. This decrease is likely to be an effect of fewer accidents and incidents happening as most staff worked from home for most of the year. | |||
Quality and sustainability in our products and services | Use of 4 Questions in projects (target 2020 = detailed usage in 65 % of our projects) | Target met: 4 Questions were actively used in 86.6% of our projects | |
Integrity and ethical performance | Integration of our Integrity Management System (incl. alignment with international standards) | Further aligned with international BIM standards + ISO certifications + development of e-learning module | |
Economic / financial performance | Net turnover, Operating income, Added value | See annual report | |
Employability | Developing digital capabilities across our organisation | Launch of the Finance Academy and Compliance Academy in addition to our Digital Academy | |
Embed culture of innovation | Future leadership programme | ||
Expansion of e-learnings, Internal career centre | |||
Modern employment relationships and employment conditions | Regular pulse checks, good consultation with Works Council, working from home arrangement (NL) | ||
Equal opportunities | Appointment of a global equality, diversity and inclusion (EDI) lead at the head of a network of EDI ambassadors. | ||
Mentorship programme for female employees in the United Kingdom | |||
Launch of employee networks for disability, LGBTQ+ and diverse ethnic backgrounds | |||
Emission reduction | Use of 4 Questions in projects (target 2020 = detailed usage in 65% of our projects) | 4 Questions were actively used in 86.6% of our projects | |
Carbon footprint (reduction in % per employee compared to 2016) for office buildings (target 2020 = -35%), business travel excluding flights (target 2020 = -33%) and business travel by air (target 2020 = -4%). | Reduction target for office buildings met (reduction of -62% - Due to building improvements and Covid-19 pandemic) | ||
Reduction target for business travel (excluding flights) met (reduction of -65% - due to Covid-19 pandemic) | |||
Reduction target for business travel by air (flights) met (reduction of -74% - due to Covid-19 pandemic) | |||
Security & privacy | Continuous improvement of our Information Security Management System (incl. alignment with international standards) | Certification for ISO27001 still in place | |
ISO27001 external audit conclusion: organisation well prepared for working remotely (Covid-19 pandemic) | |||
Compliant with stakeholder expectations and our obligations to interested parties, including clients, regulators (data protection), shareholders, employees and governments | |||
Protect information globally from evolving threats | Risk-based awareness end-user |