Our main key performance indicators (KPIs)

Material topic

Key Performance Indicator

Key results

Report section (for more information)

Health and safety

Integration and continuous improvement of our QHSE Management System (incl. alignment with international standards)

Further aligned with international BIM standards + ISO certifications (valid until September 2022)

Strategy and Governance

Board messages Covid-19 pandemic

 

Employee resilience pulse check

Our People

Fatalities (target 0) + Lost Time Injury (target 0.18) Frequency (LTIF)

0 fatalities

Positive impact through our operations

Lost time injury frequency (LTIF) in

2020: 0.03 is below target. This decrease is likely to be an effect of fewer accidents and incidents happening as most staff worked from home for most of the year.

Quality and sustainability in our products and services

Use of 4 Questions in projects (target 2020 = detailed usage in 65 % of our projects)

Target met: 4 Questions were actively used in 86.6% of our projects

Positive impact through our projects and innovations

Integrity and ethical performance

Integration of our Integrity Management System (incl. alignment with international standards)

Further aligned with international BIM standards + ISO certifications + development of e-learning module

Strategy and Governance

Economic / financial performance

Net turnover, Operating income, Added value

See annual report 

Key Figures

Employability

Developing digital capabilities across our organisation

Launch of the Finance Academy and Compliance Academy in addition to our Digital Academy

Our People

Embed culture of innovation

Future leadership programme

Expansion of e-learnings, Internal career centre

Modern employment relationships and employment conditions

Regular pulse checks, good consultation with Works Council, working from home arrangement (NL)

Positive impact through our operations

Equal opportunities

Appointment of a global equality, diversity and inclusion (EDI) lead at the head of a network of EDI ambassadors.

Our People

Mentorship programme for female employees in the United Kingdom

Launch of employee networks for disability, LGBTQ+ and diverse ethnic backgrounds

Emission reduction

Use of 4 Questions in projects (target 2020 = detailed usage in 65% of our projects)

4 Questions were actively used in 86.6% of our projects

Positive impact through our projects and innovations

Carbon footprint (reduction in % per employee compared to 2016) for office buildings (target 2020 = -35%), business travel excluding flights (target 2020 = -33%) and business travel by air (target 2020 = -4%).

Reduction target for office buildings met (reduction of -62% - Due to building improvements and Covid-19 pandemic) 

Positive impact through our operations

Reduction target for business travel (excluding flights) met (reduction of -65% - due to Covid-19 pandemic)

Reduction target for business travel by air (flights) met (reduction of -74% - due to Covid-19 pandemic)

Security & privacy

Continuous improvement of our Information Security Management System (incl. alignment with international standards)

Certification for ISO27001 still in place

Acting with Integrity

ISO27001 external audit conclusion: organisation well prepared for working remotely (Covid-19 pandemic)  

Compliant with stakeholder expectations and our obligations to interested parties, including clients, regulators (data protection), shareholders, employees and governments

Protect information globally from evolving threats

Risk-based awareness end-user 

Acting with Integrity