Our people are a vital part of our strategic vision. To sustain a healthy and relevant business so we can continue to enhance society together, we are transforming our business to become more digital, more entrepreneurial and more commercial. We do this by having a growth mindset, by being open and agile and by unlocking the full potential of our people.

The Covid-19 pandemic brought with it strange and unpredictable times. We are proud of the dedication and perseverance our people demonstrated as most of them adapted quickly to new ways of working and continued to deliver the best results for our clients. Staying connected with each other across our organisation was a top priority during the year. We used regular pulse checks to track the well-being and resilience of our people and identify where additional support was needed. 

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Internal communication Do we stay strong?: Resilience pulse check employees