Feedback from our clients
We gather feedback from our clients using a number of methods. The most detailed feedback is gathered via our annual client engagement survey and through questionnaires completed throughout the year by clients once their project is nearing completion or finished. These provide measures for our clients’ overall satisfaction and Net Promoter Score (NPS), which are two vitally important indicators of our performance as a company. Our NPS in 2020 was +42.5% (2019 +34.6%).